Privacy Policy

Last Updated: November 13, 2026

This Privacy Policy explains how Quality Heating, Inc. ("Quality Heating," "we," "us") collects, uses, and shares information when you visit qualityheat.com, request service, or schedule an appointment online. Quality Heating is a family-owned heating and cooling company based in Redmond, Oregon, serving Central Oregon.

Information we collect

Information you give us. When you use our Request Service form, you may provide your name, phone number, email address, city, the service you need, how soon you need it, and any message you write. When you call, email, or schedule an appointment, we receive the details you choose to share, such as your address and information about your home or equipment.

Information collected automatically. Like most websites, our site and the service providers described below receive technical information when you visit, such as the pages you view, the page that referred you, your browser and device type, approximate location derived from your connection, and the date and time of your visit.

When you submit a form, we also record which page you submitted it from and how you first arrived at our site (for example the referring website or campaign tags in the link), so we know which pages and advertising help customers find us.

How we use information

• To respond to your requests, provide estimates, and schedule, perform, and follow up on service.
• To contact you by phone or email about your request or appointment.
• To operate, secure, and improve our website, including preventing spam and abuse of our forms.
• To understand how visitors use our site and how well our marketing works.
• To comply with legal obligations and respond to lawful requests, such as a subpoena or court order.

How information is shared

We share information with service providers that help us run our website and business, only as needed for them to perform those services for us. These include:

• Website hosting and database providers, which host this site and securely store form submissions.
• Manski Media's Connection Hub, which our marketing partner uses to manage our website content and to deliver form submissions to our team as leads.
• Zapier, an automation service that forwards new service requests into the business tools our office uses.
• ServiceTitan, which provides our online scheduling tool. Information you enter in the scheduling window is collected by ServiceTitan on our behalf and is also subject to ServiceTitan's privacy practices.
• Podium, which provides the "Text Us" website texting and chat window. Information you submit through that window, such as your name, mobile phone number and message, goes to Podium so our team can respond to your inquiry, and is also subject to Podium's privacy practices. Podium privacy policy
• Analytics and tag management providers, including Google (Google Analytics, loaded through Google Tag Manager), Meta (the Meta Pixel), and our website platform's visitor analytics, which help us measure site traffic and performance.
• Email and communication providers we use to send and receive messages about your request.

We may also disclose information when required by law or legal process, to protect the rights, property, or safety of Quality Heating, our customers, or others, or in connection with a sale or reorganization of our business.

Cookies, analytics and tracking

Our site uses Google Tag Manager, which loads analytics and marketing tags we configure. These tags may set cookies or use similar technologies to measure visits and, where we run online advertising, to measure or personalize ads. Google's use of this information is described in Google's privacy policy.

On our public website we also use the Meta Pixel, which lets Meta (Facebook and Instagram) measure page visits and completed service requests for our advertising. The pixel may set cookies and sends Meta information such as the page address and browser details; we do not send your name, phone number, email address or message to Meta or Google Analytics. If your browser sends a Global Privacy Control signal, our site does not load the Meta Pixel or send these measurement events. Meta's use of this information is described in Meta's privacy policy.

Our website platform also records basic visit information — pages visited, referring site, country, browser, operating system, device type, time on page, page speed, errors, and clicks on buttons and links. This platform analytics uses no cookies, does not store anything on your device, does not keep IP addresses, and does not identify individual visitors. Detailed data is kept for 90 days and daily summaries for one year. Lovable collects this data for us; Lovable's privacy policy (lovable.dev/privacy) explains how it handles it.

Our site stores a small record in your browser of how you first arrived (landing page, referring site, and campaign tags) and a temporary visit identifier, so this information can accompany a form submission. You can clear it at any time by clearing your browser's site data.

Most browsers let you block or delete cookies and site data. Blocking them will not prevent you from calling us or submitting a request, though some features, such as online scheduling, may not work as expected.

Retention and security

We keep information for as long as needed to respond to your request, provide service, maintain our business records, and meet legal obligations.

We use reasonable administrative and technical safeguards to help protect information against loss, misuse, and alteration. No website or internet transmission is completely secure, so we cannot guarantee the security of information you send us.

Your choices and requests

You may contact us to ask about the personal information we hold about you, or to ask us to correct or delete it, and we will respond as required by applicable law. You can ask us at any time to stop contacting you about a request or about future service.

Children's privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.

Other websites

Our site links to websites run by others, such as equipment manufacturers, financing providers, and review sites. We are not responsible for their content or privacy practices, and we encourage you to read their privacy policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page and change the "Last Updated" date above.

Contact us

Questions or requests about this policy can be sent to:

Request service